Report or PDF missing
Resolve pending report links and missing downloads.
What it is for
Report links appear when a scan has finished and the report artifact is available. PDF download depends on the engine providing a download link.
When to use it
- You see Report link not available yet
- Download is missing
How to do it
Step 1 — Confirm scan status
In History, ensure the scan is completed. Use Refresh.
Step 2 — Open View report again
Re-open the report. Try Download or Download JSON from the report page.
Step 3 — Check plan and expiry messaging
If the UI says the report expired or is unavailable for the plan, upgrade or rerun a scan as needed.
Good to know
- Non-JSON responses may only offer download, not the full interactive report.
Common problems
JSON downloads but PDF does not.
PDF availability depends on the environment. Keep the JSON and ask your administrator if PDF should be enabled.
Didn’t find a solution?
If the problem persists, note any support ref shown in an error message in the app, and share it with your administrator. Protegon does not display a separate support contact form in the product.