Customer portal
Manage payment method, invoices, and cancellation in Stripe.
What it is for
Open billing portal launches the Stripe Customer Portal for subscription payment details, invoices, and cancellation when you already have a Stripe customer subscription.
When to use it
- You need an invoice PDF.
- You want to update the card or cancel a paid subscription.
How to do it
Step 1 — Open Billing or Profile
Go to Billing (or Profile where the portal control is shown).
Step 2 — Open billing portal
Click Open billing portal and complete actions in Stripe’s hosted pages.
Step 3 — Return to Protegon
When finished, return to Billing and Refresh usage/plan if needed.
Good to know
- Free accounts without a Stripe subscription may not have a portal session.
- Cancellation and invoicing rules are those of the Stripe portal configuration for your project.
Common problems
Open billing portal fails.
Confirm you subscribed through Stripe at least once. If it still fails, retry later or ask your administrator.