Email code not received
Get verification and password-reset codes delivered.
What it is for
Signup, email change, and password reset send a verification code to your email. Delays are often inbox filtering or an outdated address.
When to use it
- Confirm your email is waiting on a code
- Password reset code never arrives
How to do it
Step 1 — Check spam and aliases
Search for the latest message and wait a minute for delivery.
Step 2 — Resend code
Click Resend code on the confirmation screen.
Step 3 — Confirm the address
Make sure you typed the intended email at Sign up or Update email.
Good to know
- Reset flow may show a generic success even when the email is unknown, to avoid account discovery.
Common problems
Code is rejected as invalid or expired.
Request a new code with Resend code, then Confirm promptly.
Didn’t find a solution?
If the problem persists, note any support ref shown in an error message in the app, and share it with your administrator. Protegon does not display a separate support contact form in the product.