FAQ
Concrete answers about Protegon features, limits, and workflows.
What it is for
Short answers to questions users ask after using the real product screens.
When to use it
- You want a quick answer without reading a full guide
How to do it
Step 1 — Scan the questions below
Open a related article when you need step-by-step help.
Good to know
- UI labels in answers match the app: New scan, Start scan, Billing, Profile, and so on.
Questions and answers
- Can I scan any website?
- No. Only authorized targets. You must confirm authorization before Start scan, and your environment may require a verified domain.
- What is the difference between Optimised analysis and Agent analysis?
- Optimised analysis is the default, typically about 25–30 minutes. Agent analysis is labeled Deeper, typically about 45–60 minutes, and may take longer.
- What do Gentle, Standard, and Thorough change?
- They are Scan intensity options controlling how assertive the scan is toward the target. Pick Invalid intensity errors mean you must choose one of these three.
- How do Free, Professional, Team, and Agency differ?
- They change included quotas and entitled scan depth. Free has no Stripe checkout. Enterprise is custom. See Plans and quotas.
- Why can’t I buy a +5 pack on Free?
- Packs and daily boost are for paid plans. Subscribe from Billing first.
- Do agency filters apply everywhere?
- No. Filters are local to each page (Domain, History, Compare, and so on). There is no global agency switcher.
- Why does Schedule say it is not available?
- That page needs the scan engine on your deployment. See Feature not available yet.
- Is the priority score a certification?
- No. Scores and buckets help prioritize findings. They are not an official certification.
- How do I cancel my subscription?
- Use Open billing portal from Billing when you have a Stripe subscription.
- Can I delete my account in the app?
- No in-app account deletion flow is provided. Ask your administrator about account lifecycle outside the product UI.